Spectrum’s Accessibility Center of Excellence is an award-winning team that fosters a culture of accessibility and inclusivity for customers and employees alike. The group empowers the delivery of connectivity for all.
Accessible products like the Spectrum Access App and our Disability Support team are among Spectrum's wide-ranging accessibility efforts which earned the Company a place on the “Accessibility 100,” a new list from Forbes recognizing the biggest innovators and impact-makers in the field.
Charter Communications has received the prestigious Helen Keller Achievement Award from the American Foundation for the Blind for breakthrough innovations in expanding inclusive media for audiences who are blind and low vision.
Charter’s Disability Support team, located at its El Paso, Texas call center, is staffed with specialized customer service representatives trained to live chat and handle calls from customers with disabilities from across the company's service area.
The Spectrum Access App has seen growing use among the vision impaired and Deaf and Hard of Hearing, due in part to an expanding number of available movie titles as well as the App’s many advanced features, including its audio casting capabilities and scrolling captions.
The Spectrum Accessibility team builds products that enable people with disabilities to more easily enjoy our innovations. Whether it’s text-to-speech, accessibility features in our mobile products or audio descriptions through the Spectrum Access App, we are committed to innovating for all our customers.
